You have to listen to your customers. If you do not learn that fast as a dealership, then you will not be around long. We rely on our loyal and repeat customers to generate business, and it is our goal to make a loyal and repeat customer out of everyone that we come in contact with.
With that said, we need your feedback to let us know how well we are doing. You will know better than anyone if we are doing a good job or not. Tell us about your most recent experience. If we did everything right, then we want to know about it, and if there was anything that we could improve on, then we want to know about that too.