Customer Testimonials
-Lucas matched the price for 4 new tires for my vehicle from another competitor. Thank you! -Shawn at front desk was professional, efficient, and friendly. He said to me “we’ll take care of you “. Thank you! - Patrick was professional and friendly. He took me back home , while the tires were being replaced on my car, then he came to take me back to dealership. Thank you!
The staff at Central Jeep are courteous, knowledgeable, and work to get you back to driving safely!
Dang was great to work with. Made making an after hours pick up very easy
It was okay
I had a hard top put on my jeep and everyone was very professional & knowledgeable.
Great service experience as always. The service team is knowlegable and very accomodating. My used had 2 recalls which they were able to complete same day.
Great dealer service. It was really helpful when I showed up for oil change and tire rotation. They even went as far as to book another appointment for me in the future.
Dang is always friendly, helpful, and explains exactly what service your vehicle needs .That’s why I come to the dealership to get serviced !
The staff was friendly, knowledgeable, and professional. Scheduling was easy, the repairs were completed on time, and communication throughout the process was excellent. It's clear that customer service is a priority here.
I was very disappointed when I questioned how much the oil change was $165, they didn’t tell me that they were offering on their website an oil change for $84.95. That is a huge difference in price. I did appreciate after I called, the general manager refunded me $65. The oil change was $100.6 vs. the $89.95. Seems to me if there is an offer on the website, it should automatically applied especially being a loyal customer for many years.
Always able to get in and out in a reasonable amount of time very accommodating
I hope it’s a good thing, but the service staff now knows me by name not because I have a lot of problems because I trust the dealership to do the work on the vehicles that my family owns. All of the associates are friendly, courteous work to ensure that I get the service that I am looking for in reasonable amount of time.
I do not want to write a review. Everything was excellent and on time. Waiting room is lively.
The service department has been excellent over the years...great communication making service appointment painless.
Shawn Nagle filed a fraudulent claim without consent blocking me from my third party coverage and it is irreversible. He shut down the conversation when question by saying it will not be covered thank as an end comment. He originally quoted me 600$ for all work and repair needed with a confirmed diagnostics completed. He then called me a day later to say it would be 1400$. When I presented having third-party coverage and to let me know when they filed the claim, he said he would put it in as damage that would not be covered, despite never reporting it to ... Read More DealerRater - Oct 22, 2026
great dealership Shawn in service is the best got my recall done in a timely manner thank you
Amanda was very helpful and stayed in communication with me about what my car needed and how quickly a backordered part would be in so that I could plan accordingly with alternate transportation. It was a very expensive service is the only downside! My only comment would be that it would be nice for the dealership to offer loaner vehicles at no charge when service requires multiple days.
This dealership has provided exceptional service. Easy to just say, but there are multiple reasons behind that simple statement- from the initial servicing of my older Jeeps (bought at a dealership 60miles away), to purchasing a new Jeep at Central. All managed with care and personal approach. The service received since purchasing my vehicle has continued to be exceptional from regular oil changes, tire rotations to handling recalls- Amanda always ensures I have a flexible rental as I live 60 miles away. I’m sure anyone would wonder if I live on a deserted island if I have to drive 60 miles ... Read More DealerRater - Oct 19, 2026
Jonathan was great to work with! He kept in touch with me for months while I looked at different options and gave me a great offer on a new Grand Cherokee. Will definitely be recommending Central and Jonathan in the future.
Thanks Shawn for all the help as always! And thanks to Kevin at JFJ for another cool upgrade - the Sunrider is great!
After having my car for a month, the check engine light came back on after a day. I completed the automated survey and marked the unsatisfied box because the light came back on immediately. The service advisor, Sean, called and screamed at me for the survey and told me not to come back. I wish I was exaggerating. I’d rather Fred Flinstone my car around than bring it back here.
UPDATE: Since this has received a response I should elaborate. The check engine light came back on because of a failed coolant pump for the high voltage battery. The ... Read More Google - Oct 16, 2026
Juan Perez was great to work with. Listened to our needs and helped us find a vehicle that fit our needs and budget with our current situation. Juan is a solid salesman.
Central was a pleasure to deal with. Everyone was pleasant and accommodating. Central made purchasing a new vehicle a breeze.
Such an awesome wholesale parts team this place has could not be happier with their service and knowledge,10 out of 10
Juan Perez and Jonathan Mercardo made the whole purchase process seamless and provided great service.
Shawn was awesome as always. Great communication throughout and the best customer service! I would highly recommend!
Great service and wonderful staff always helpful, my family purchased a vehicle last year nothing but positive experience
Moses and the guys at central was a great experience!
They did our jeep wagoner tire balance 3 times for a vibration issue. It wasn’t fix and they changed tires on our 8k miles vehicle… just “brilliant”. If you are rich and has nowhere you could spend, highly recommend to go there.
Dang was terrific as usual! He always tries to get my car in asap! He is very knowledgeable & great at explaining why something might happen to my 2022 Jeep Compass. He is a great asset to your company! I literally ask for him each time I get my car serviced.
Friendly and knowledgeable staff. Made the process quick and easy.
Very fast, very efficient took me early before my appointment and finished before my appointment was actually due always top-notch service when I go there
sale went well, had an issue and they responded quickly to work with me on it. Look forward to continued partnership and a healthy vehicle!
I had a great experience buying a Jeep at Central. Matt, the salesperson and Maggie my finance person made it easy. They answered all my questions. I felt relaxed, not pressured. I felt like they were really trying to help me with what I needed. And I love my jeep!
Great service visit was in and out in 1 hour. Staff was friendly and efficient
very accommodating nice place to go and have your car checked a very experience never had any issues. Thank you.
The team always does a great job! Thank you Amanda and team! Completes the work on time, no issues.
Our experience at Central Jeep of Norwood was wonderful. The warm, enjoyable and knowledgeable personalities of the GM, Finance and sales staff made the experience smooth and easy. Our requests of the dealership was anything but easy. In mid-September before planned travel we were asking the dealership for a Jeep Grand Cherokee with a specific color, trim package and options. They found us the exact vehicle we wanted which was no easy task and because of their complete and smooth service we were able to close the deal just in time for us to go on vacation. Central Jeep of ... Read More Google - Oct 5, 2026
Tony Jen Amanda and Nick are the best always so nice and helpful.They are the best we always get our vehicles the Norwood Central dealership.
Very satisfied with doing buisness at Central, Matt was my salesman, sold me a 2023 WRX, as an 18 year old it is very hard to buy a newer vehicle, Matt made the process painless, I am very happy with the service I received
0/10 — Avoid both Sales and Service.
Disappointing experience with both sales and service. I originally considered buying my Wagoneer here, but the aggressive sales calls pushed me elsewhere. I later came back for service because of a vibration issue. They told me the tires were the cause, so I paid for new tires, balancing and alignment. When the vibration was still there afterward, they changed their explanation to “normal NVH” and told me there's nothing more they can do after charging me $1,600. Another Jeep dealer later verified the vibration and told me I should not have been charged for a ... Read More Google - Oct 3, 2026
Amanda is great. Professional and courteous. Upsold a service package and rather than feeling ripped off I felt like she was selling me a good deal.
Scheduled oil change and tire rotation. Thought I would be waiting hours. In and in just about an hour and 15. Pleasant folks.
Great job by Amanda and Service Team. Long time jeep customer that continues to have great service
Excellent service and great instructions on the new vehicle
Matt is young, but do yourself a favor… ask for him. Honest (rare!) hard-working, no BS … kid was fantastic. Managers, my 80’s era sister in finance, all of them great. Go give them a shot, tell them Jeff sent you 🙂
Juan & Jonathan. Juanathan & Jon. They get it done.
I went in to get a quote for a trade in as I had already purchased my new vehicle through Carvana. I chose carvana initially because I didn’t want to deal with a dealership or any games. They asked if they could make me an offer and I honestly didn’t expect anything to come of it but I let them humor me. I didn’t think they’d be able to find all of the exact specs I wanted at the price I wanted. It was truly a ... Read More Google - Sep 25, 2026
Took them a week to even look at my car and said diagnosed as two dead batteries 400 dollars each battery plus diagnostic 1100 and change. I will never go back to them my van was towed in on a Saturday night so I was expecting them to get to it till Monday or Tuesday but even got a text saying that I had an appointment on Friday nope not till the following Monday.
Service Department as always was excellent. My vehicle was ready on time and the staff were very helpful. The gentleman working at the Enterprise Rental Desk was also very good. The wait time for my rental was very short.
Made an appointment for 7:30 am for oil change and tire rotation, thinking first one in the door and hopefully it would be quick. Waited in waiting room for 2 hours for them to complete the job. Unacceptable in my book.
I had a great experience purchasing my new car at Central Chrysler Jeep Dodge RAM Fiat of Norwood\. From the moment I arrived, everyone was friendly, professional, and helpful\. The process was smooth and straightforward, and they made sure I felt comfortable throughout the entire purchase\. I’m very happy with my new car and really appreciate the customer service I received\. If you’re looking for a new vehicle, I definitely recommend checking them out\. Great experience overall\!
The stuffs are very nice and the center itself got perfect environment.
They get the job done could be a little cleaner when handling ur vehicle. Job was done sooner than expected
Exceptional from start to Finish!
My car buying with the Norwood location was hands-down the best vehicle purchasing experience I've ever had. From the moment I walked in, I felt genuinely taken care of — not for a second did that feeling waver.
The admin team was warm and professional right from the start, and my salesman Tony made the entire process smooth and stress-free. He was attentive, respectful of my time, and handled every detail with care. When it came to financing, Jonathan Mercado made what's usually the most tedious part of buying a car completely painless — clear ... Read More Google - Sep 17, 2026
The process was quick and easy and went smoothly with the help of Moses. I’m extremely satisfied and happy with the information he provided and the help his customer service and communication skills are top-notch and I will definitely be referring people to him if they’re looking to purchase a Jeep/Dodge.
Great service department! Friendly, courteous, helpful, and clearly explained all charges. Amanda was so helpful.
Jen was amazing. She remembered who I was when I dropped my car off. And she took great care of me on a holiday weekend. Her awesome customer service is appreciated.
Great service from start to finish. Kind and knowledgeable staff. Finished in a timely manner.
Great place, great people!! Matt and Jonathan super nice and helpful! Highly recommended.
Great customer service, Alex was amazing.
This place is a life saver ,they help me get my dream car in just one day after trying in all other places but was declined. When I went to them without any hope, they let us try and guess what, they made it happen in just one day. THIS IS THE IDEAL PLACE TO GET YOUR DREAM CAR.
Jonathan in financing, and Carlos in sales are amazing. Thank you for being so accommodating and helping me with any questions about my new car.
Things went smoothly and quickly. I was very satisfied with the service. Organization was exceptional.
Everyone at Central is friendly, knowledgeable and efficient! And don’t miss the delicious complimentary coffee in the Jeep Grille!
Always courteous and professional service provided as well as service technicians. I trust my vehicle is in good hands.
I worked with Jennifer Maloney, who is not listed below. She was fantastic and friendly, and she explained everything to me in terms I understood. 5 stars! I also appreciate the duration of the service; it was only an hour, as expected.
Every one is very nice and try to help with the problem and try to help you fix it . Jennifer and Amanda are very friendly and very, very helpful.
Service was great, been going there for years. truck was ready at the time they saidit would be.
They are friendly, professional, and communicate effectively. I highly recommend them for service and maintenance.
If I could give 6 stars I would, Tony did an amazing job getting me into the car of my dreams, he was extremely personable, and really made me feel valued as a customer, I will definitely be coming back to him for any of my car buying needs. From the time I came in the sales department made me feel so welcome and I love how everyone was very welcoming and supportive through the process of me getting my dream I give this dealership six stars ⭐️ ⭐️⭐️⭐️⭐️⭐️
Everything went great! Jen was awesome let me know what was going on. Hopefully I won’t be back anytime soon! Lol
It’s a Great facility. Very Nice service advisor. Quick service. Clean and bright. Thanks
Just trying to enjoy my vacation on the beach but have to console my mom on the phone who just spent 50 grand on a truck a week ago and still doesn’t have it because the salesperson here misplaced the title. Not an ounce of sympathy or shame from the staff after literally 8 cancelled DMV appointments, hundreds of miles put on the vehicle driving it state to state for no reason, re-arranged work schedules, and added-on maintenance packages without consent. Absolute and complete disaster all around in every aspect
Always a pleasure to work with this dealership, everyone is always so helpful! Always answer my question with patience and care. Thank you!
Good place to buy parts For your jeep I bought 1 jeep at this place and the service was great.
Shawn was really good. He kept me updated all the way thru the service. He is the best.
I brought my wrangler in for a water leak and you had it for a week and when I picked it up it was $900 to replace 2 door seals and it was still leaking. I brought it back and they said I needed a new appointment and they could take it the following week. I waited another week and brought it back and this time they had it 4 more days and said they did the best they could but couldn't say it wouldn't still leak. So $900 later I still have a leak!!! Very poor service dept.
Awesome service, great customer service Tony and the finance manager, did a fantastic job. Thank you guys again.
Over the last 10 years and 3 Jeeps my experience with the service department has always been exceptional,.
Put down payment on jeep, had to wait one week for title to come in, so no registration, could not get inspection sticker, still waiting... not the sales men fault..
This place at the most inconvenient business hours ever. don’t even know how it’s still functioning
Excellent organization from the executive level, sales and operational level, and administrative level. A first class organization. Would recommend to anyone to check out Central.
Easy to schedule service. Jen kept me updated on the status of my vehicle and was super kind!
Maggie did an excellent job helping Courtney with the financing.
